Help and FAQs


Frequently Asked Questions (if I've left out anything from this list, please email me directly at CassandraHarrisonArt@gmail.com)

Do you ship worldwide?
Heak yeah, I do! Postage is automatically calculated at the checkout. Please note that orders outside of the EU may incur import taxes, which are the responsibility of the customer. Delivery times vary greatly depending on the end destination. Please see below for more info.

How long will it take to receive my order?
Orders usually take around 1-2 working days to dispatch. Once dispatched you can expect your order within:

UK customers – 1-2 working days

EU customers – 3-5 working days

Customers outside of the EU – 5 -21 working days.  I will email you to let you know once I have posted your item and give you an estimation of when you should receive your item.

Occasionally there might be delays in the postal system, which are out of my control. Please do check your postal service for any weather related delays, strikes or other problems.

So, like, I've been waiting ages for my order.  Where is it?
This isn't a happy thing to experience, delayed gratification. Please note that all estimated ‘working days’ refer to Monday to Friday and don’t include weekends. If it’s over your delivery estimate, please email me with your name, order number and address and I’ll take a look into it for you. You can email me on CassandraHarrisonArt@gmail.com

I’ve received my order but I’m not totally happy with it. What can I do?
That’s okay, no problem! Send me an email on CassandraHarrisonArt@gmail.com and we can talk about how we can resolve this.

Geeze, Cass, you sent me the skyline with the yellow background when I wanted the blue one. How are you gonna fix that?
To date, I have not made this error.  But in the event it happens, please do email me and let me know so that I can fix it as soon as possible for you. Customer service is key.  I'm American.  It's been ingrained in me to deliver great customer service.  If I've made a mistake, please email me at CassandraHarrisonArt@gmail.com

Other:

I have an idea for something.  Can we talk?
Yes!  I love collaborations and look forward to such opportunities.  I have collaborated with local individuals and businesses, everything from cards to bespoke fabric for a gift pack.  Please email me at CassandraHarrisonArt@gmail.com

I can’t find what I need on here, what can I do now?
That’s okay, if you have any other burning questions, please send me an email on CassandraHarrisonArt@gmail.com and I’ll do my best to get back to you!